When managing change in your organization it can help to document your processes so employees know what is expected of them. You may even decide that an entire process could be eliminated, leaving your employees more time to devote to more productive tasks. Your operations become more streamlined as you cut the processes down to the bare minimum that your employees need to complete the task. When you’re forced to document your processes you sometimes realize steps are unnecessary to the task at hand. Why Company Operations rely on Process Documentation Operational superfluity Employees have access to an objective standard and can define whether or not they have been successful in executing the process.Īn example of a process could be onboarding a new employee, or how to handle a customer complaint. It introduces some accountability to those employees who are attempting to carry out the documented process. Process documentation is intended to record information that would otherwise remain inside the heads of individual employees and result in haphazard execution. Process documentation is a step-by-step instruction on how to complete a process from beginning to end. Everyone is winging it and this is a problem when it comes to company growth and taking the business to the next level. Without process documentation, your company is in the dark when it comes to carrying out tasks. The expectation that staff will be able to guess what to do and that processes will naturally fall into place is an error. Someone needs to write down your organizational knowledge so it is accessible to everyone instead of held in the heads of a few. To make a process repeatable it needs to be documented. People and tasks need to be organized in the most productive way possible and you have to find some way of letting staff know how to carry out the processes needed to do their jobs effectively. When your business expands, you get more and more moving parts and it’s someone’s job to keep track of the complexity.
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